Troubleshooting orders · Orders | Afflow Help

Troubleshooting orders

The most common reasons orders go missing, attribution looks off, or numbers do not match — and how to fix each one.

Last updated: 2026-04-28

"The Orders page asks me to connect AliExpress"

Orders are pulled from your AliExpress affiliate account using API credentials. Until those are configured, the page shows a connect-AliExpress empty state instead of any data. Open Settings → Marketplaces, complete the AliExpress integration, then come back to Orders.

"I see no orders for a date range I know had sales"

Walk through this list:

  1. Did you click Sync? Refresh only re-reads what Afflow has already stored. Use Sync to pull the latest data from AliExpress for the selected range.
  2. Is the date range right? The picker defaults to today. Widen it to cover the dates you expect.
  3. Is the range under 90 days? AliExpress refuses syncs longer than 90 days. Split the range into smaller chunks.
  4. Are filter fields populated? An old Order ID, Tracking ID, or Product ID in one of the search boxes will hide rows. Click Clear.
  5. Has AliExpress finalised the orders? Brand-new orders can take a few hours to appear in the affiliate API even after the buyer pays.

"An order's Tracking column is empty"

The buyer clicked a link that did not carry an Afflow tracking tag. The most likely causes:

  • Tracking was not enabled on the post's category at the time it was published. Tracking only stamps links going forward — turning it on later will not back-fill old posts.
  • The destination group was not configured for tracking, so the post fell back to the default affiliate link.
  • The buyer clicked an old or external link — for example, an organic AliExpress search result, or a link you sent before joining Afflow.
Empty-tracking orders still earn you commission and still appear in the table. They simply will not roll into per-post analytics because there is no link back to a specific post.

"The commission is lower than I expected"

Two normal reasons. First, AliExpress applies its own commission rate to each order based on the seller's programme at the moment of purchase — not the rate you see on the product card today. Second, while the order is in Payment Completed or Buyer Confirmed Receipt, the commission is an estimate. Wait until Completed Settlement for the final number.

"An order moved to Invalid — why?"

Invalid is set by AliExpress and means no commission will be paid. Typical triggers: the buyer cancelled or refunded, the order was flagged for risk, the buyer never confirmed receipt within the AliExpress window, or the listing was pulled. Afflow keeps the row visible for transparency — there is no action to take.

"I see two rows that look like the same order"

When a buyer purchases multiple products in one checkout, AliExpress returns one row per product (each with a different sub-order). The Order ID is the same across the rows; the Product column tells them apart. This is expected — each line item has its own commission, status and tracking attribution.

"A row is wrong — can I delete it?"

Open the row actions menu and pick Delete Order. You will be asked to confirm; the row is removed from your view. The next time you sync the same date range, AliExpress will re-deliver it if the order still exists on their side, so use delete only for genuine duplicates or test rows.

"The Sync button is missing"

Sync is admin-only. Refresh, filtering, and viewing data are available to every account user, but only admins can trigger a fresh pull from AliExpress. Ask the workspace admin to run a sync, or reach out via the chat widget if you need it.